IMAGE: Plaza outside the Main Library's front doors on a sunny day
LMS Policies
Service Philosophy of the Kent State University Libraries & Media Services
Our commitment to users:
Reliability: We will provide service that is thorough,
dependable, and accurate.
Responsiveness: We will consistently provide prompt,
courteous assistance. When we are unable to help, we will direct users to
the party who can.
Respect: We will give individualized attention to each
user's need without bias and with full use of available resources.
Accessibility: We will give individualized attention to
each user's need without bias and with full use of available resources.
Environment: We will give individualized attention to each
user's need without bias and with full use of available resources.
Staff Quality: We will give individualized attention to
each user's need without bias and with full use of available resources.
Approved by Libraries & Media Services Council
